Handbook of Management Techniques

Handbook of Management Techniques

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360 Leadership

The 360 Leader

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Time of My Life

Time of My Life Lyrics - David Cook

I’ve been waiting for my dreams
To turn into something
I could believe in
And looking for that
Magic rainbowOn the horizon
I couldn’t see it
Until I let go
Gave into love and watched all the bitterness burn
Now I’m coming alive
Body and soulAnd feelin’ my world start to turn

And I’ll taste every moment
And live it out loud
I know this is the time,
This is the time
To be more than a name
Or a face in the crowd
I know this is the time
This is the time of my life
Time of my life

Holding onto things that vanished
Into the air
Left me in pieces
But now I’m rising from the ashes
Finding my wings
And all that I needed
Was there all along
Within my reach
As close as the beat of my heart

So I’ll taste every moment
And live it out loud
I know this is the time,
This is the time to be
More than a name
Or a face in the crowd
I know this is the time
This is the time of my life
Time of my life
And I’m out on the edge of forever
Ready to run
I’m keeping my feet on the ground
My arms open wide
My face to the sun

I’ll taste every moment
And live it out loud
I know this is the time,
This is the time to be
More than a name
Or a face in the crowd
I know this is the time
This is the time of my life
Time of my life
More than a name
Or a face in the crowd
This is the time
This is the time of my life.
This is the time of my life.

This song is so appropriate to me! Today, I just got the nod of my manager in the US telling me to change the cost center of my department. This is really a BIG move!

Primal Fear

I just happen to see an old movie, Primal Fear. A 1996 film, starred by Richard Gear and Edward Norton, who was then I think just new in Hollywood. This two great actors really gave their best in terms of their acting. It was so fluid.

The story is about an altar boy, Aaron (Edward Norton), who goes into trial for a heinous crime of murdering an Archsbishop. The Archsbishop was murdered, received 78 stab wounds by use of a huge knife. Aaron was charge of murder because he was seen by the police running away from the crime scene, his clothes all covered with blood. The police made him the prime suspect since all the evidence are pointing against him. When the news broke out, he was publicly tried and made believe that he did the murder. Marty Vail (Richard Gere), a hotshot lawyer, who took the case, not because of money, but because he wants to prove that he can win an unwinnable case.

As Marty investigated the case, he was able to dig up a lot of unseemingly events that he himself was shocked. There was an involvement of a priest keeping a video tape of a sexual acts of an altar boys and a girl. There was also a case of multiple personality of the accused. There is also an involvement of a filthy rich land developer who was cut out of funds by the catholic church. Marty started to believe that the accused never did the crime. He believed that a boy who looks so innocent could not do such a crime because of his weakling personality. Then he discovered that the boy is sick. Aaron has a case of multiple personality. That there is another persona in him (and calls it Roy), who does all the opposite.

Every scene will make you think if Aaron is really innocent or not. The face of Norton helps further to give the viewing audience that he might not have done the crime. Not to mention, the character of Gere, who 100% believes that the boy is innocent.

In this movie, they showed that lawyers work on three things: facts, evidences and testimonies.

Somehow, it makes me feel bothered if all the trials made in the court room are really given proper justice. I just wonder if all the people who were accused of a crime where heard truthfully by the judges or the jury. Are they really presenting all evidences? Are they not hiding or manipulating the truth. Does the justice system really only hears and never sees the person accused? I know that it is really easy for people to judge other people. Regardless if its a good thing or a bad thing. Each time that I feel like judging someone, I'm always reminded by this:

"Matthew 7:1, "Judge not, that you will be not judged."

Stress Management

Stress is a condition or feeling experienced when a person perceives that “demands exceed the personal and social resources the individual is able to mobilize.” - Richard Lazarus

In short, its not only when there's something bad happen we automatically feel stress. When we feel stress our body responds to it. They increase heart rate and blood pressure, delivering more oxygen and blood sugar to power important muscles. Considering this factors, I can say that stress is not a normal thing. This is life threatening so we should be very careful about it.

So how do we manage stress? I can give you some tips about it, but you know yourselves more than I do. So what I will be sharing here may not be effective for you. You must know thyself in order to find a way to better manage your stress.

To manage your stress, here are the tips that I can give you. Prior to this, take a seat comfortably.

First stress tip: Long pause breathing.

This technique is done by those people who do yoga. In doing this, you provide enough oxygen to your brain. You provide your brain enough air to process your thinking. I believe that this relaxes your mind in thinking of reacting to a stressful situation. This will give you ample time to think logically of what should be the next step you should do.

To help you further with this, close your eyes. You should close your eyes so that you will not see the environment that caused you stress. Better yet, think that you are in a vacation place you are dreaming of.

Second stress tip: Relax

Once you are done with the long pause breathing, you will find your body in a relax state. You are suppose to be thinking one step at a time. You should be now thinking logically for your next move.

Third stress tip: Just be with yourself

Do not grab anyone to be with you in order to manage your stress. Remember you know yourself more than anyone else. You will have a proper way to think because you alone have to answer to what you are experiencing.

Fourth stress tip: Think maturely

If you need to take action, think what will be the outcome of it. You should think things that you need to gain something not lose something. You logically follow certain rules in order for you to still stay in the game otherwise in losing your temper, you will only lose yourself.

Fifth stress tip: There is always a solution

There is no problem that's been encountered with no solution at all. Sometimes solutions may come in a while, but still there is a solution to it. Think deep. Create a temporary and permanent solution.

In creating a temporary solution, you should be able to solve the things that stresses you at that very moment. Once you have thought of a temporary solution, you should be able to draw in it permanent solution.

These are just five tips I can share to you. Like what I have said, you know yourself better than anyone else. You know what are the things you must do in order for you to calm yourself and have a logical and mature thinking.

Manage stress by being a mature individual. Do not react instantaneously because you will hurt more of yourself rather than the one who caused you stress.

Winning on an Interview

Most of the time we ask ourselves after being turned down on the job application. We often ask ourselves this question, “I’m totally qualified why they didn’t offer me the job?”

It’s a painful that you were not hired though you are really fitted best for the job. Considering the years of experience in the field, the contributions you did, the loyalty and so on and so forth. So, why you didn’t get the job? Answer: “Company hires person who they like to work with!”

In the interview process, company can actually gauge you if you are worth it to work with them or not. You may wonder why they won’t consider someone who is technically fit for the job. It is easy to train people in the technical aspect; it is hard to train people on attitude.

So how to win over that interview and get the job and fit in the company you desire to work with? There are five steps that I can actually advise you to do.

Step 1 – Research the company.

This is a very basic thing to do. I know that you did your homework in looking at websites and clicking on “About the company.” You should not stop there. Check on their Vision and Mission statements if you can get one. This will tell you what type of company they are and how they deal with people. Pattern this to you objective on your resume. If it matches, you gained 10% of getting the job.

Step 2 – Dress to Impress

Regardless if you are applying for a temp, part-time or a full-time basis, you have to dress to impress. Specially, if you are applying for a notch higher position than what you are right now. You should dress as spiffy as possible. The company will have an impression of what type of person you are. Spiffy-Great, Sloppy-get another clothes to wear!

Step 3 – Relax

How to cover that nervousness? As we all know, the time we step outside your house, you are starting to feel the pressure. When pressure builds up, you will get stressed. If you are stressed, you will lose focus.

Be prepared. Sleep early than usual. This will help your body regenerate for the energy that needs for the D-day. Review on your resume. Review the job description that you are applying for. Smile in front of the mirror and tell to yourself “This going to be a great day!”


Step 4 – Prepare for the questions

You have prepared so much of yourself for the questions that they might ask you. You are so confident that you will be able to answer their question pertaining to your job. Yes, there maybe questions like that but prepare for Behavioral questions.

Behavioral questions are the make or break for an applicant. This is where the deciding factors come in. This is where the impression of “can-this-guy-work-for-us.” So you better be wary on those types of questions. You should buy books or search the net for sample behavioral questions (I might do this in one of my blogs, so watch out for it)

Step 5 – Questions you might want to ask at an interview

If you are asked “Do you have any questions?” On an interview, be it first round of final, the almost never response you will give is “No, all of my questions have been answered.”
If you do this, you are closing the door and even the windows. You should at least have a couple or few questions for them. This will show your interest in them. Remember there are a lot of people technically inclined than you are.

Now I have listed a few that you might want to consider:

What are you looking for in the person who will fill this job?
What areas need the immediate attention of the person you hire?
What skills are most valuable in this job? ***
What activities could I engage in now that might help me on the job if I’m hired? (Be careful in this coz you might sound you are fishing)
What kind of training I would receive?
How do the duties change once the training program has been completed?
What is the retention rate for people who have been in this training program after one year? (You will have an idea if they are a slave driver or not... ha ha!)
How one is evaluated both formally and informally?


I guess I have shared some of the things can gain you in getting that job. I wish you all the best of luck. Do not forget, the attitude is the one thing that they look at you.

Team Lunch

Working in a call center is really something I should say. The atmosphere creates the real meaning of camaraderie. Just try to imagine, people from different walks of life, religion, culture, beliefs and even sex preferences, would work together as one team.

One thing in common that they do is (for those who are fortunate to have a the same schedule) is to have a team lunch. All of them including their supervisors (sometimes their operations manager), would gather around the pantry, get a long table and setup their food. In some cases they do call to order food and they chip-in. Some would assign a couple to bring food. But the thing that awes me is how amazing these people would really spend quality time with each other over lunch.

During this one-hour break, they would still talk about the same thing, their work. They talk about their experiences. Some are good, some are bad and some really frustrating. The one thing noticeable when they talk about those frustrating encounters is they do listen to the one who shares it. After that, everyone is not expected to give their opinions, but they do. They share a common solution to that experience. At the serious part, they would give out burst of laughter thinking that its part of the job. They would give out scenarios that would turn out to be a funny and forget about the frustration.

In this kind of experience, most people enjoy their jobs. At some point, its really hard to leave their team specially if someone gets promoted or leave the company for career advancement.

The call center industry leaves a true memory in each and every person who works here. They would not forget the team. This industry revolutionize the four-corner-office scenario. It erases the monotonous in the job. Finally, it created a second home.